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Pinergy Electricity Providers Terms & Conditions | Pinergy AboutBlogContactTop Up Energy ServicesFor HomesFor BusinessExisting CustomersSwitch Now Terms & Conditions Home Energy Services For Homes For BusinessWell-nighBlog Contact Top Up Existing Customers Switch Now Please note that by rhadamanthine a Pinergy Pay as You Go (PAYG) consumer you stipulate to comply with and be unseat by the pursuit terms and conditions. Please read thoughtfully the data protection and marketing notices in Conditions 19 and 20. Electricity Terms and Conditions for Residential CustomersUsingfor unstipulated conditions These are our standard conditions. By rhadamanthine a residential customer, you stipulate to winnow and be unseat by these conditions. 1. Interpretation a. In these conditions, the words unelevated have the pursuit meanings: "us", "we" or "our" ways New Measured Power Limited, a private limited liability visitor incorporated under the laws of Ireland (registered number 512606 and trading as Pinergy), licensed as an energy supplier by the Commission in relation to the supply of electricity to you; "you", "your" or "yourself" refers to the person who has entered into thisTry-onas customer; "Agreement" ways the contract for the supply of electricity by us to you which includes theConsumerAgreement and the Conditions, each as amended or supplemented by any special conditions which we may have well-set with you; “Budget Controller and In Home Display”means the device installed by us to record your payments and your electricity consumption and which interrupts your electricity supply if payment is not made; “Cancellation Period” ways 14 days from the stage that you enter into theConsumerAgreement; "Charges" ways the amount(s) payable by you for: (a) the supply of electricity by us (b) any financing associated with the supply of electricity by us, and (c) any Pass-Through Charges; "Commission" ways the Commission for Regulation of Utilities which is the regulator for the electricity, natural gas and water sectors in Ireland and is established under the Electricity Regulation Act 1999 (as amended) ; “Codes of Practice” ways such code(s) of that name as are on our Website from time to time; "Conditions" ways our standard terms and conditions of supply of electricity to residential customers as set out in this document ; "Connection Agreement" ways an try-on between you and the DSO pursuant to which you have the right for your installation to be, and to stay, unfluctuating to the electricity distribution system; "Customer Account" ways any worth with us held in your name for the purposes of the supply of electricity or any other product or service, “Customer Agreement” ways the using form completed by you pursuant to which you stipulate to wilt our residential customer; “Deemed Contract” A Deemed Contract is a legally enforceable try-on considered to have been made between PINERGY and the owner or occupier of this premises. A Deemed Contract is considered to have come into existence considering the owner or occupier (after receiving notice from PINERGY and where the premises protract to be supplied with electricity by PINERGY) did not inform PINERGY that he or she unfurled to use the electricity supplied to the premises concerned without the previous contract for supply to the premises concerned had expired, or was not cancelled when a previous owner or occupier vacated the premises or the new owner or occupier did not enter into a new contract of supply. “DSO” ways the Distribution Systems Operator, ESB Networks; “Electricity Connection” ways the connection between the electricity network and the Premises up to and including the Meter; "Electricity Statement" ways the yearly statement detailing electricity supplied to, and payments made by, you during the year; “Emergency Credit” ways the €5 credit which is misogynist when the wastefulness on theUpkeepController and In HomeExhibitgoes to zero, permitting you to protract to use electricity. Emergency credit will be recouped the next time you Top-Up Up or, at our discretion, in stages over a number of subsequent Top-Ups as set out in the Tariffs; “Equipment” ways the Pinergy Equipment together with the Other Equipment; "EURIBOR"means the 3 month Euro Inter Bank Offered Rate or, where this ceases to be published, such towardly replacement rate as we shall determine; “Friendly Credit” ways the credit which is misogynist when the wastefulness on theUpkeepController and In HomeExhibitgoes to zero, once your Emergency Credit has been used. This credit will wield from 5pm to 9am Monday to Friday, weekends and on the main public holidays and prevent your electricity stuff cut off at those times. Friendly Credit will be recouped the next time you Top-Up Up or, at our discretion, over a number of subsequent Top-Ups as set out in the Tariffs; “Installation Charge” ways the fee for the Installation Service as set out in the Tariffs; “Installation Service” ways the installation of theUpkeepController and In HomeExhibitat the Premises, as increasingly particularly described in Condition 4(b); “LED Retrofit” ways thereplacement of light bulbs within your Premises with LED light bulbs, as increasingly particularly described in the Attachment to these Conditions; “LED Supply” ways thesupply of LED light bulbs to you, as increasingly particularly described in the Attachment to these Conditions; "Licence" ways the license to supply electricity granted to us by the Commission ; "Meter" ways the electricity meter and related fittings and wires installed by and regularly read by the DSO to authoritatively unearth the quantity of electricity supplied to the Premises; "MRSO" ways Meter Registration System Operator, a "ring fenced" function within ESB Networks who is responsible for theTranspirationof Supplier process in the competitive electricity market; “Other Equipment” ways your Meter, supplied by DSO, together with any other meters, electrical plant, electricity lines and all other workings at the Premises used to deliver, measure and tenancy electricity, but excluding any Pinergy Equipment; „Pass Through Charges“ ways any workable third party costs, charges, tax, duty, levy, tariff or any government imposed charge, relating to the supply and distribution of Energy to the Supply Point(s) including, but not limited to, transportation and distribution use of system charges by the Electricity Distributor and VAT; “Pinergy” ways New Measured Power Limited, a private limited liability visitor with registered office at Riverside One, Sir John Rogerson's Quay, Dublin 2, incorporated under the laws of Ireland (registration number 512606); “Pinergy Equipment” ways the Pinergy Equipment consisting of theUpkeepController and In HomeExhibit"Premises" ways the premises specified by you at the time of entry into thisTry-onand to which electricity is to be supplied in vibrations with the terms of thisTry-onor such other premises as may be notified by you to us and wonted by us from time to time ; “Smart Meter”means a upkeep controller that may be supplied by Pinergy which provides wide features and that is capable of recording half-hourly usage data and contains amobile SIM card. Provided there is unobjectionable mobile network coverage, this allows us to communicate directly with the meter for a number of purposes including: subtracting top-ups to the meter automatically; technical monitoring; updating your tariff; deducting a charge; sharing information well-nigh your electricity usage. "Siteworks" ways any works carried out by the DSO in relation to your electricity supply and any other piece of work as set out in the DSO’s siteworks charges including, but not limited to the provision, installation, repair, maintenance, withdrawal or reinstatement of electricity supply or the Meter or equipment used in supplying electricity to the Premises; "Start Date" ways the stage on which supply of electricity to the Premises under thisTry-onwill embark as communicated to you by us or our agent; "Tariffs" ways our list of current prices and the pricing structure workable to each, as misogynist on our Website as varied by us from time to time; “Top-Up” ways pre-paid codes supplied by us through retail outlets and our website and which may be input into theUpkeepController or the unfluctuating in-home exhibit either manually or in the specimen of a Smart Meter automatically, to procure the supply of electricity in vibrations with Conditions 7 and 8 below; "Vulnerable Customers" ways those customers who register with us as stuff elderly, dependent on electrical medical equipment, or who have hearing, sight or mobility difficulties and for whom we have special services. There are two types of Vulnerable Customer: Priority ServicesConsumeris critically dependent on electrically powered equipment, which shall include but is not limited to life protecting devices, assistive technologies to support self-sustaining living and medical equipment, or Special ServicesConsumeris particularly vulnerable to disconnection during winter months (1st November to the 31st March), for reasons of wide age or physical, sensory, intellectual or mental health. These customers will be registered by themselves or Us on the priority services register or special services register as appropriate; “Website” ways the ways pinergy.ie, or any replacement website located at a URL designated by us from time to time. b.References in the Conditions to a document shall be construed as references to such document as amended or replaced from time to time. 2. Supply of Electricitya.We will, subject to the Agreement, sell and supply electricity to you at the Premises from the StartStagewhich will only occur once:1.we have passport under our Licence;2.we stipulate to winnow you as a consumer under this Agreement;3.if you occupy the Premises as a tenant, you have certified to us in theConsumerAgreement that your landlord (to include any throne or superior landlord) has consented to the installation of the Equipment and to the supply of electricity by us to the Premises;4.all necessary equipment, including theUpkeepController and In-Home Display, has been installed; and5.if applicable, we have been notified by the MRSO that the transfer of your electricity supply to us is successfully completed.Subject to the payment by you of the relevant Charges, the sale and supply of electricity will protract until theTry-onis terminated by either you or us in vibrations with Conditions 10 and 11. b.You must provide us with your contact details e.g. Name, address, a landline or mobile number and we may use these details to contact you in relation to your account. c.All of the information you requite to us must be truthful and accurate. You must tell us well-nigh any changes to this information as soon as possible. d.We will process your using and notify you of the time and stage on which yourUpkeepController and In-HomeExhibitis to be installed. e.You cannot proffer your electricity supply to someone who we or DSO would consider to be a separate customer. f.We winnow no responsibility for the adequacy, safety or other characteristics of your pre-existing electrical installation. 3.Transpirationof Supplier Where we take over as supplier to your Premises: a.you will requite us a Meter reading for the StartStageor indulge our installers or the DSO to obtain an very Meter reading at the Premises; and b.Customers will not be charged for waffly supplier. (For the avoidance of doubt an exit tuition will be unromantic for early termination of a contract). c.When your request to switch is processed, your current supplier will notify us if you are in underage for increasingly than levels set for all customers by the Commission for Energy Regulation. If we decide not to siphon out the switch considering of arrears, we will tell you in writing. d.If You are Our consumer and you wish to transpiration to flipside Energy supplier and You haveUnderagegreater than the level set by the Regulator, a debt flag will generate on Your account. This debt flag will inform the acquiring supplier that You haveUnderagegreater than the levels set by the Regulator. 4.UpkeepController and In-HomeExhibita.TheUpkeepController and In-HomeExhibittogether with the Meter will govern your electricity consumption and levy the towardly Charges for the consumption based on the Tariffs in vibrations with Conditions 6 and 7. b.We will perform the Installation Service at the Premises at a time well-set with you and in vibrations with Condition 5. The Installation Charge, which applies to our provision of the Installation Service, will be waived by us in the event that you remain our consumer for increasingly than 30 days and provided that you have complied with your obligations under this Agreement. c.If we or you discover that anyUpkeepController and In-HomeExhibitreading has been inaccurate or omitted, or the readings have not been converted into Charges correctly, we or you, as the specimen may be, must pay any money that is due in order to correct for such errors or inaccuracy (such payment to be made within 28 days of the notification to you or us in writing of the error or inaccuracy). d.TheUpkeepController and In-HomeExhibitwill at all times remain our property and you will have no rights or interest in it. This item must be used in vibrations with our instructions and terms and conditions. 5.Wangleand Siteworks a.Under no circumstances shall you prevent or unduly wait our authorised persons or DSO authorised persons from obtaining safe, self-ruling and unrestricted wangle to the Premises for the purposes of reading or inspecting the Meter, suspension, disconnection or reconnection of electricity supply, removal of Equipment or for all other purposes, without limitation, in connection with thisTry-onand the supply of electricity. Such entry is to be permitted at all reasonable times and at any time in specimen of any emergency or network emergency. b.All equipment and installations from the distribution network, up to and including the Meter vest to the DSO and must be used in vibrations with the DSO’s instructions and terms and conditions. We have no responsibility for maintaining the Meter or any metering equipment or associated wiring. c.You stipulate to be unseat by any terms or conditions given to you by the DSO or by us on behalf of the DSO regarding your Electricity Connection and any related matters. d.You are responsible at all times for having have due superintendency towards the Equipment and the Meter. You will not remove, interfere with or forfeiture or indulge any removal, interference with or forfeiture to the Equipment or the Meter, whether for repairs or for any other purpose without our consent, and shall notify us promptly of any defect in the Equipment or the Meter or if any transubstantiation or other sustentation is required. You are responsible at all times for having have due superintendency towards the Equipment. You will not remove, interfere with or forfeiture or indulge any removal, interference with or forfeiture to the Pinergy Equipment or the Other Equipment, whether for repairs or for any other purpose without our consent, and shall notify us or DSO promptly of any defect in the Pinergy Equipment or other equipment or if any transubstantiation or other sustentation is required. e.You may request the DSO to siphon out Siteworks at the Premises. f.We may request that Siteworks be carried out at the Premises, including but not limited to, the servicing of the Equipment, suspension, disconnection or reconnection of electricity supply or servicing of the Meter. g.The DSO (and when towardly we) will inform you at the time that you request the Siteworks of the forfeit and payment terms in respect of the Siteworks. If the DSO suspends, disconnects or reconnects your electricity supply or repositions your Meter this will be charged to you. In the event that we need to suspend, disconnect or reconnect yourUpkeepController and In-HomeExhibitwe may make a reasonable charge, calculated in the manner set out in our Tariffs. h.You must pay all costs, charges and fees (including VAT) associated with Siteworks whether requested by you or by us. This includes any financing incurred as a result of the receipt of the Siteworks by you or considering of your default. If the DSO visits the Premises to siphon out the Siteworks at a time well-set with you, but is unable to do so, ESB Networks may tuition you a missed visit charge. i.Necessity for mobile communication: If you have a Smart Meter, the electricity meter is intended to automatically communicate with Pinergy. Pinergy Smart Meters require mobile network coverage in order for all its features to work correctly. You must not interfere with the meter in any way that would rationalization it to lose mobile network coverage. 6. Tariffs a.The prices offered by us are based on our Tariffs, which may be varied by us from time to time. b.Our Tariffs are displayed on our Website or may be obtained by contacting us in vibrations with Condition 16. c.We are entitled to transpiration the price of electricity charged by us once we have informed you of such change. We will requite you thirty days’ notice in whop in writing by letter, email or a notice in at least one national newspaper. We may, at our discretion, moreover publish the price transpiration in any national daily newspaper. Any such notice or telecast will state the stage on which the price transpiration will wilt effective. d.From time to time, we may (at our sole discretion) offer unrepealable specified categories of customers (which may or may not include you) special tariffs for unrepealable periods of time as unswayable by us. 7. Payments and chargesa.The Charges payable by you for electricity are based on consumption at the Premises, measured in kWh by the Meter and calculated in vibrations with our Tariffs. In wing to consumption charges, the pursuit charges, which are levied on a daily basis, will moreover apply:1) workable standing charge;2) Public Service Obligation (PSO) Levy; and3) prepayment service charge.Details of the whilom charges are set out in our Tariffs. All of the whilom charges (including VAT) are paid in whop by purchasing Top-Ups.b.We will send you an yearly Electricity Statement which will specify your consumption, the Charges payable equal to your consumption and the payments made by you during the preceding year. c.If any Pass-Through Charges are levied on us by the DSO or a third party in connection with your electricity supply, we will recoup the forfeit from your future Top-Ups or, with your agreement, by other means.d.If you use Friendly Credit, Emergency Credit, or other credit wide to you either automatically or at our discretion, this credit will be recouped from your next Top-Up or, at our discretion, in stages over a number of subsequent Top-Ups as set out in the Tariffs. e.If any Charges or other sums payable under the terms of thisTry-onare not recouped within 13 weeks from Top-Ups or other means, we may tuition you interest on the outstanding wastefulness at the rate of 4% points per annum whilom the current EURIBOR. You shall moreover be liable to us in respect of any financing incurred by us in relation to the recovery of overdue payments.f.You must pay for electricity you use via the upkeep controller. If you shirk the upkeep controller or otherwise obtain electricity without paying for it, we are entitled to recoup from you the value that is due. We may at our discretion recoup the value from your next top-up or over a number of subsequent top-ups.h.If you shirk the upkeep controller, or otherwise obtain electricity without paying for it, we will moreover recoup any financing we incur in uncovering this worriedness and in recouping the value that is due. If you in good faith dispute anyTuitionor other sum payable under this Agreement, no payment of the disputed sum will be required to be made until such dispute is settled or otherwise determined. In the interim, you must pay all other Charges and any other sums falling due under thisTry-onin the ordinary way. Once the dispute is settled or unswayable we will pay any value that is still owed by us or, as the specimen may be, you must pay us any value owed by you.i.Without prejudice to the provisions of Condition 5, if you make an visit and cannot alimony it, you must let us know by midday the day before, or we may tuition you a Missed AppointmentTuitionas set out in our Tariffs.j.If you dispute the verism of the Meter supplied to you by the DSO and if it is tested at your request and found to be sufficiently well-judged under the workable legislation you must pay the Meter TestTuitionimposed by DSO and set out in our Tariffs.k.If you request a visit to the Premises to trammels theUpkeepController and In-HomeExhibitwe may tuition a undeniability out tuition which is listed in our Tariffs.l.You must pay all Charges and fees and any other sums falling due under thisTry-on(plus VAT) in full. Part payment will not release you from your obligation to pay the outstanding portion of any such sums.m.If you have an worth with us at any other premises, we may transfer any credit or debit between your finance in order to recover any money you owe us. 8. Services for Vulnerable Customers a.We may provide unrepealable services to Vulnerable Customers in relation to their electricity usage. Information on these services, and how to register, is misogynist in our Codes of Practice. To view our Codes of Practice, please see our Website. b.The Commission has put in place rules that Vulnerable Customers cannot be shredded in winter months, however, by inward this Agreement, you understand that your electricity supply will go off in circumstances where you do not purchase sufficient Top-Ups. c.You should note that the Commission has stated that pre-payment electricity supply is not suitable for all customers. We will not stipulate to supply pre-payment electricity to customers in circumstances where we, in our sole discretion, are of the view that such supply is unsuitable. Any services we provide to Special Services Customers shall be carried out in vibrations with the rules the Commission has put in place. 9. Our Liability a.As your electricity supplier, we will not be liable to you for any loss or forfeiture caused by or welling directly or indirectly from the supply of (or any failure to supply) electricity to the Premises or the Equipment. b.We will not be liable to you under thisTry-onin contract, tort (including negligence) or otherwise for any indirect damages, consequential or economic loss, any loss of revenue, business, contracts, predicted savings or profits suffered by you welling from or in connection with this Agreement. c.We will not have any liability howsoever welling in respect of, or in connection with, any failure of the services provided by the DSO, any Siteworks or your Electricity Connection. d.If any exclusion or other condition in thisTry-onis invalid for any reason and we wilt liable to you for loss or forfeiture that could otherwise have been excluded or limited, our liability will be limited to a sum equal to the total value of the Charges, Top-Ups and other payments which we received from you in connection with this Agreement. e.You are fully liable for the electricity installation at the Premises and for any electrical equipment or utilization unfluctuating to such installation and we winnow no responsibility in this regard. f.Nothing in thisTry-onwill exclude or restrict our liability for damages in respect of death or personal injury welling from our negligence. 10. Duration and Your Right to End theTry-ona.ThisTry-onshall come into gravity on the stage specified in yourConsumerAgreement and, subject to the other terms of the Agreement, shall protract in gravity for the period as set out in your consumer try-on from that stage unless or until terminated by either party in vibrations with the Agreement. Thereafter, unless theTry-onis terminated or it is otherwise well-set between us and you in writing, thisTry-onshall be deemed to be renewed for successive one-month periods. If you terminate this try-on without theReceiptperiod, but surpassing the termination of your contract you maybe be liable to termination fees as set out in our Tariffs. If you require your site to be dis-connected or re-connected as part of a termination or renewal of your agreement, dis-connection and re-connection charges will apply. b.We will write to you at least 30 days but nor increasingly than 60 days superiority of the expiration of your contract to inform you that your contract is due to terminate, the unscientific yearly bills based on the current and proposed tariff and terms and conditions of supply without the termination date. In addition, we will write to customers who remain on the same tariff for a period of 3 years, alerting them to that fact and to review their contract. c.You have the right to terminate thisTry-onwithin theReceiptPeriod without providing any reason. In the event that you have expressly requested that we uncork providing you with services under thisTry-onwithin theReceiptPeriod, including the Installation Service, you shall be liable to pay an value in proportion to the services that have been provided. Please note that if the Installation Service has been completed, you will be required to pay the full Installation Charge. If you would like to exercise your right to terminate this Agreement, please fill in the form included with yourConsumerAgreement or alternatively, notify us in writing that you are exercising your right to terminate this Agreement. d.If you wish to transpiration the Premises to which thisTry-onrelates or wish to terminate this Agreement, you must provide us with 14days’ notice by telephone or by writing (in vibrations with Condition 16) and pay the Charges due for all electricity used up to the stage of such transpiration or termination and pay any other Charges and fees in our Tariffs or for any services that we have well-set to provide to you under this Agreement. e.We will refund any credit (as set out in the twin energy statement) remaining on yourUpkeepController and In-HomeExhibitby cheque or credit transfer within 14 days of the stage of the stage of termination under Condition 10(d) or, if requested, transfer any Top-Ups remaining on your worth to aUpkeepController and In-HomeExhibitat your new address. f.You will remain liable for any electricity used in the Premises until the 14 days’ notice given under Condition 10(d) has expired. g.In the event that you do not comply with the requirements of Condition 10(d), you will remain liable for any electricity used at the Premises until supply is withdrawn or a new worth is opened at the Premises. h.The termination of theTry-onwill not stupefy any rights or duties which have accrued to you or us surpassing that date. i.Where theTry-onis terminated under Condition 10(d), a Removal Charge, as set out in our Tariffs, will wield if theTry-onis terminated within the first 12 months of the Agreement. 11. Our Right to Withdraw Electricity Supply and Terminate the Agreementa.Provided we have followed the procedures set out in our Codes of Practice, we may withdraw your electricity supply and terminate the Agreement: 1.on giving you three months’ notice in writing where the continuation of the supply of electricity to your Premises is no longer economically viable; 2.if you goof to pay any monies due by you under this Agreement; 3.without notice if the DSO informs us that your installation or use of electricity interferes with the distribution system or disturbs other customers; 4.without notice if we consider, or if an emergency response service or the DSO informs us, that there is any risk of injury to persons or property as a result of any defects or suspected defects in the electrical network, the Equipment or related installations or your electrical installation including any workings unfluctuating to it, or if we consider that the Pinergy Equipment has been interfered with by an unqualified person or that any changes to the Pinergy Equipment have not been certified by that qualified person in vibrations with prevailing electricity safety regulations; 5.without notice, if a last resort supply direction is given to flipside supplier in respect of the Premises and the Contract will end on the stage that the direction takes effect; 6.if you do not meet all of your obligations under thisTry-onor the Connection Agreement, and goof to remedy the situation within a reasonable period of time of stuff notified of the breach, having regard to the nature of the breach; 7.If you have obtained electricity from us without paying for it or if you have interfered with the Equipment in any way 8.if you wilt a bankrupt, insolvent, have a receiver, liquidator or examiner scheduled to you, enter into an wattle with your creditors or are subject to any similar, matching or replacement process whether in Ireland or any other jurisdiction; 9.if we are required to do so by law, including but not limited to, in circumstances where we no longer have a Licence to supply electricity to the Premises; 10.if your ConnectionTry-onends; 11.it is no longer practical to supply electricity for reasons outside our control; or 12.at our discretion in circumstances where you have asked us to terminate the Agreement.b.The termination of theTry-onwill not stupefy any rights or duties which have accrued to you or us surpassing that date.Pursuitthe termination of the electricity supply to the Premises, we will remove theUpkeepController and In-HomeExhibitand shall levy a RemovalTuitionas set out in our Tariffs.c.Where the supply of electricity is withdrawn due to your default, you will pay us all expenses reasonably incurred in relation to the disconnection and reconnection of electricity supply as set out in our Tariff. d.For the avoidance of doubt where you, in our reasonable opinion, are found to have breached Condition 5(d) and/or Condition 11(a)(8), we may immediately withdraw your electricity supply and terminate the Agreement. 12. Complaints You may make a complaint in relation to any issue welling under theTry-onby contacting ourConsumerComplaints Team: Pinergy Suite 1 Beaver House Beech Hill Office Campus Clonskeagh Dublin 4 Ireland D04 Y8X5 or by email at complaints@pinergy.ie or by telephone at 1850 945 020 Any such complaints will be reviewed by us in vibrations with ourLawmakingof Practice tent Complaint Handling. 13. Variation ofUnstipulatedConditions We may amend, vary or add to these Conditions at any time on giving you thirty days’ notice by any two of the pursuit methods; website, mass media, SMS text message, email, letter, or notification on a top up voucher. This notice will indicate where you may view or obtain a reprinting of the new Conditions. If any variation, wing or summons is unacceptable to you, you may terminate theTry-onin vibrations with Condition 10(c) (the unvaried Conditions applying during the 14-day notice period under Condition 10(c)) otherwise you will be deemed to have wonted the new Conditions. We will provide you with a reprinting of the amended terms and conditions of supply at least 28 days surpassing they come into effect. 14. Deemed Contracts a. These terms are workable where a Deemed Contract is in place b. A Deemed Contract will be in place where a premise is no longer subject to a contract for supply of electricity and/or gas “Energy” by PINERGY and is unfluctuating to a supply under a Deemed Contract c. A Deemed Contract will embark on the stage you take Energy supply from PINERGY d. The Terms of a Deemed Contract constitute an try-on for the supply of Energy between you and PINERGY. e. Customers supplied under a Deemed Contract are self-ruling to enter into a contract of supply with PINERGY or with flipside supplier f. Where a Deemed Contract is in place, it will protract until you register and enter into a new contract with PINERGY or you enter into a contract with flipside provider. g. Under a Deemed Contract you will be charged PINERGY Standard rates and you are responsible for the payment for the Energy supplied. h. Under a Deemed Contract we will issue bills or statements to your property based on very or unscientific meter readings which you are liable to pay. i. Where a premise is no longer subject to a contract of supply with PINERGY and is stuff supplied under a Deemed Contract, it will be at risk of disconnection. 15.Worka.You may not assign thisTry-onwithout our prior written consent. b.Pinergy may, without your consent, assign, subcontract or transfer all or any part of the goody of, and its (and Waterpower Engineering Limited’s) rights and obligations under, thisTry-onto any party. c.On work or transfer, Pinergy may (at its discretion) transfer to the transferee or assignee any Security provided by you in vibrations with Condition 6 or refund it to you. 16. Notices a.Except for price transpiration notices issued under Condition 6(c), we will have given you proper notice: 1.if we send the notice by post to your last known address; or 2.if we write the notice to some or all customers in an telecast in a national newspaper. Notices may be included in any other liaison we send you. b.You will have given us proper notice if you send the notice by post addressed to us at our principal office in vibrations with Condition 17. c.All notices shall be deemed to have been received two days without the day on which they are posted or published. 17. Contact Details OurConsumerService Department may be contacted at:Pinergy Suite 1 Beaver House Beech Hill Office Campus Clonskeagh Dublin 4 Ireland D04 Y8X5 By telephone: 1850 945 020 By e-mail: customerservices@pinergy.ieUnrepealableinformation as provided in the Conditions may moreover be obtained on our Website. This contact information may be amended or varied from time to time. Up-to-date information in this regard will be displayed on our Website or communicated through theUpkeepController and In-Home Display. 18. Our Codes of Practice andConsumerCharter We have aConsumerCharter and seven Codes of Practice tent Complaint Handling, Marketing and Advertising, Signup, Billing, Disconnection, PAYG metering andUpkeepControllers and Vulnerable Customers which set out the way we do our merchantry in each of these areas and the services and levels of service you can expect. These Codes of Practice andConsumerCharter are misogynist on our Website. 19. Data Protection Notice a.In order that we may provide you with an constructive service, it is necessary for us to collect and use data relating to you. This data is mainly used to manage yourConsumerAccount and for operational reasons. In addition, data relating to you may be used for our own merchantry purposes, including but not limited to, credit checking and market research. We may use the data relating to you to siphon out credit checks and for fraud prevention with licensed agencies and fraud prevention agencies. This data may be recorded by these organisations to prevent fraud, help make credit decisions well-nigh you and for debt hodgepodge purposes. Your personal information may be transferred to the distribution system operator or equivalent organization for the purpose of maintenance, safety and operating supply to the premises. We may alimony your data for a reasonable period without you closure to be supplied by us, but will not alimony it for any longer than is necessary and/or as required by law. b.We may moreover transfer any information in connection with Your Energy supply(ies) to the Supplier of Last Resort provided we receive a direction from the CER. c.We may unroll your data to teachers and service providers who act on behalf of us in connection with the activities referred to above. Such teachers are permitted to use your data only as instructed by us. They are moreover required to alimony your data unscratched and secure. d.Occasionally, we may transfer your data to teachers and service providers located outside of the European Economic Area (the “EEA”) in connection with the activities referred to in this Condition. However, we will ensure that towardly contractual or other arrangements are in place with such providers, in vibrations with workable laws, to ensure your data remains ratherish protected. e.From time to time you may speak to our employees (or teachers vicarial on our behalf) by telephone. To ensure that we provide a quality service, your telephone conversations may be recorded. We will treat the recorded information as confidential and it will only be used for training/quality control, worth management and consumer satisfaction purposes or any other purposes resulting with these Conditions. f.You have the right to ask for a reprinting of your personal data (we are entitled to tuition a nominal wardship fee for this). If you wish to avail of this right, you should submit a written request in vibrations with Condition 17. If any of your details are incorrect or have changed, please let us know to indulge us to correct our records. g.In order to protect your privacy, you may moreover be asked to provide us with suitable proof of identification. h.In the context of a sale or prospective sale of our resources or shares, we may unroll your personal data to the proprietrix or prospective proprietrix of our resources or shares. i.Once the sale is complete, we will transfer to the proprietrix any data relating to you, including but not limited to, any marketing preferences expressed by you in vibrations with Condition 20. j.You may opt out of sharing detailed usage information with Pinergy. If you opt out, you understand that not all the features of the Pinergy smart meter service will be misogynist to you. You will not be worldly-wise to wangle features that let you track how your electricity usage increases and decreases at variegated times of the day and you will not receive tailored energy saving translating that descends on this data. 20. Marketing We, and/or third parties vicarial on our behalf would like to contact you, from time to time, by text message, e-mail, post, telephone or in person with information well-nigh products or services (relating to electricity, gas or other products and services) offered by us or other third parties which may be of interest to you. If you tick the relevant box in theConsumerAgreement you will have indicated that you are happy to receive such information. 21.Unstipulateda.The headings in thisTry-onare for convenience only and will not stupefy its interpretation. b.If we waive a violate of thisTry-onby you, that waiver shall not be considered to be or include a waiver of any previous or subsequent violate by you of the same or any other provision. c.If a competent validity determines that any provision of thisTry-onis invalid or unenforceable in whole or in part, the validity of the other provisions of thisTry-onand the remainder of the provision in question shall not be unauthentic by that determination. d.Where you are increasingly than one person or entity, each such person or entity is jointly and severally liable for your obligations under this Agreement. 22. EventsVastitudeOur ControlWe will not be obliged to siphon out any of our obligations under thisTry-onif we are prevented from doing so by any rationalization vastitude our reasonable control. This includes, but is not limited to, failure or shortage of power supplies, transport or telecommunications network, act of God, war, riot, starchy commotion, malicious damage, accident, dispersal of plant or machinery, starchy unrest, strike, lock-out, labour shortage or labour dispute, order, rule, regulation or direction of the Government, an emergency services organisation or any other competent validity or other legal obligations, fire, inflowing and acts or omissions by third parties for which we are not responsible.23. Emergency Response Service a.The emergency response service is operated by the DSO on behalf of all customers. b.The 24-hour telephone number of the emergency response service is 1850 372 999. c.We will, in so far as is practicable, take steps to inform you of any transpiration in the details of the emergency response service surpassing such transpiration becomes effective. In any event the up-to-date information well-nigh this service will be displayed on our Website or may be obtained by contacting us in vibrations with Condition 17. 24. Governing Law ThisTry-onshall be governed by the laws of Ireland. The Irish Courts shall have sectional jurisdiction in respect of any disputes welling in connection with this Agreement. 25. EntireTry-onTheConsumerAgreement, these conditions and any document referred to in these Conditions contain the unshortened try-on between us and you in relation to the subject matter of this Agreement. If you tick the relevant box in theConsumerAgreement indicating that you want us to siphon out a LED Retrofit, then the Attachment to these Conditions moreover forms part of the Agreement. Attachment to Conditions – LED Supply and LED Retrofit If you tick the relevant box(es) in theConsumerAgreement indicating that you want to be provided with a LED Supply or indicating that you want to be provided with a LED Supply and a LED Retrofit, then the pursuit conditions will apply: (A) If you tick the relevant box for a LED Supply we will procure on your behalf and supply to you the number and type of LED light bulbs that are specified in theConsumerAgreement (a “LED Supply”). (B) If you tick the relevant boxes for a LED Supply and a LED Retrofit we will perform the LED Supply and we will install such LED light bulbs at your Premises at a time well-set with you and in vibrations with Condition 5 (a “LED Retrofit”). (C) The Conditions will be amended and supplemented as follows: (1) The pursuit shall be inserted as new definitions: ““LED Retrofit Charge” ways the tuition payable for the LED Retrofit, as increasingly particularly described in theConsumerAgreement”;” “”LED Supply Charge”” ways the tuition payable for the LED Supply, as increasingly particularly described in theConsumerAgreement”;” (2) The pursuit provisions shall be inserted as a new clause 8(n): “Ownership of any LED light bulbs to be supplied to you as part of a LED Supply will not pass to you until the LED SupplyTuitionhas been paid in full. The LED SupplyTuitionwill be deducted from your Top-Ups in equal daily instalments of the amounts and over the period specified in theConsumerAgreement, until the total LED SupplyTuitionhas been paid in full. If theTry-onis terminated by you or us for any reason surpassing the LED SupplyTuitionhas been paid in full, then you will be required to pay the outstanding wastefulness of the LED SupplyTuitionto us upon the constructive stage of termination of this Agreement. If you goof to do so, then without limiting any other rights or remedies we may have misogynist to us at law, we reserve the right to require you to return to us all LED light bulbs for which we have not been paid in full and if you goof to do so promptly and in any event within 14 days of our request, then we reserve the right to enter the Premises to remove those LED light bulbs. The LED RetrofitTuitionwill be deducted from your Top-Ups in equal instalments of the value specified in theConsumerAgreement over a period of 24 months commencing whence on the prelude stage of this Agreement, until the total LED RetrofitTuitionhas been paid in full. If theTry-onis terminated by you or us for any reason surpassing the LED RetrofitTuitionhas been paid in full, then you will be required to pay the outstanding wastefulness of the LED RetrofitTuitionto us upon the constructive stage of termination of this Agreement.” (3) Clause 11(b) will be replaced with the following: “You have the right to terminate thisTry-onwithin theReceiptPeriod without providing any reason. In the event that we have provided you with any LED light bulbs under a LED Supply within theReceiptPeriod, you must return them to us at your own forfeit promptly and in any event within 14 days of notifying us that you are exercising your termination right under this Clause 11(b). In the event that you have expressly requested that we uncork providing you with services under thisTry-onwithin theReceiptPeriod, including the Installation Service and/or the LED Retrofit, you shall be liable to pay an value in proportion to the services that have been provided. Please note that if the Installation Service has been completed, you will be required to pay the full InstallationTuitionand/or if the LED Retrofit has been completed, you will be required to pay the full LED Retrofit Charge. If you would like to exercise your right to terminate thisTry-onwithin theReceiptPeriod, please fill in the form included with yourConsumerAgreement or alternatively, notify us in writing that you are exercising your right to terminate this Agreement.”Promotion TermsTake tenancy of your electricity financing today with Pinergy's smart technology! Switch Now Save up to 80% on your Lighting with Pinergy LEDView Offer View all OffersARE YOU INTERESTED IN LONGER TERM ENERGY EFFICIENT SOLUTIONS?View Our Latest Technologies For Homes For BusinessConsumerInfo Switch Now Pinergy SolutionsPinergy is an Irish-owned visitor bringing a unexceptionable new volitional to the energy market. We offer our customers a simple but constructive way of managing their electricity bills to make genuine savings. Contact Suite 1, Beaver House, Beech Hill Office Campus, Clonskeagh, Dublin 4, D04 Y8X5ConsumerService: 1850 94 50 23 customerservices@pinergy.ie Sales: 1800 98 90 99Keep In Touch Download The App © Copyright PINERGY 2018. All Rights Reserved. Terms Privacy Promo Terms Careers Site Map